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SUPPORT

Call support.
Any issue, anytime.

One number for TV, internet, phones and billing. Call us anytime.

Or email us: [email protected]
Empire TV Support
Incoming call(626) 686-9898
  1. Call receivedOne number for every building and service
  2. Diagnosed remotelyMost issues are found from here, before anyone drives out
  3. Fixed, or a technician on the waySame-day dispatch for urgent outages where parts and access allow
TV · Internet · Phones · Billing
GET HELP NOW

Three ways to reach us.
Pick whichever suits.

Fastest

Call support

One number for every issue: TV, internet, phones and billing.

(626) 686-9898
Call us anytime
Call Now →

Live chat

Open the chat bubble in the corner of any page to start a conversation.

Chat bubble
Bottom-right of every page

Email support

For non-urgent requests, billing questions, or documentation. We respond within one business day.

[email protected]
Response within 1 business day
Send Email →

Whatever the issue,
one call handles it.

TV & signal issues

Pixelating picture, missing channels, guide issues. Remote diagnosis first — same-day dispatch for urgent outages where parts and access allow.

DIRECTV Stream

Login issues, Gemini device setup, app problems, streaming quality. Full support for all tiers.

Internet & network

ELINK outages, slow speeds, WiFi coverage. Remote monitoring means we often know before you call.

Community channel

Dashboard login, publishing content, announcements, logo updates. We'll walk you through it live.

Phone & VoIP

Call quality, dropped calls, voicemail, adding or removing lines. Full support for all voice services.

Billing & account

Invoice questions, adding services, account changes, or reaching your account manager directly.

SUBMIT A TICKET

Not urgent? Send us
a support request.

For urgent outages — call (626) 686-9898. Answered by our support line.

For urgent outages, call (626) 686-9898 — call us anytime.