SMS terms
& conditions.
These terms govern text messages between you and Empire TV. Message frequency varies and message and data rates may apply. Reply STOP to cancel, HELP for help.
The short version. We text you only if you asked us to or you texted us first. Message frequency varies. Message and data rates may apply. Reply STOP to any message to stop them, or HELP for help. Consent to receive texts is never a condition of buying anything from us. We never sell or share your mobile number or your consent with anyone for their marketing.
1. What the program is
Empire Telecom NJ, operating as Empire TV, sends text messages to the people who run the facilities we serve and to partners and prospective customers who ask to hear from us. Depending on your relationship with us, messages may include:
- Quote and audit follow-up — a reply from your account manager about a quote request or bill review.
- Scheduling — site survey and installation appointment confirmations, arrival windows, and technician updates.
- Service and outage notices — planned maintenance and restoration updates affecting your building.
- Support — updates on an open ticket, and back-and-forth conversation with our support team.
- Account and billing notices — invoice and renewal reminders.
- Occasional offers — only if you opted in to marketing messages.
Most of our messaging is conversational: a real person at Empire replying to you, not an automated blast.
2. How you opt in
You consent to receive text messages from Empire when you:
- check the text-message consent box on a form on our website and submit your mobile number;
- give your mobile number to one of our representatives on a call and agree to be texted;
- text us first at one of our published numbers; or
- sign a service agreement that lists a mobile number as a contact for service and dispatch notices.
The consent language on our forms reads: "By providing your phone number you agree to receive text messages from Empire TV about your request, appointments and service. Message and data rates may apply. Message frequency varies. Reply STOP to cancel or HELP for help. Consent is not a condition of purchase. See our SMS Terms and Privacy Policy."
Consent is not a condition of purchase. You can buy, keep and be supported on any Empire service without ever agreeing to receive a text. You may also ask us to use email or phone instead at any time.
3. Message frequency, rates and delivery
Message frequency varies depending on your account and what you asked us for. A quote follow-up may be a handful of messages; an active installation may be several in a week; service notices are occasional.
Message and data rates may apply. Your mobile carrier may charge you for sending or receiving text messages, depending on your plan. Empire does not charge you for messages.
Messages are sent through U.S. wireless carriers including AT&T, T-Mobile, Verizon Wireless, UScellular and their affiliates and resellers. Carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier, device and coverage, so never rely on a text message for an emergency.
4. How to stop messages
Reply STOP to any message from us. You can also reply STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT or OPT OUT. We will send one confirmation message and then stop.
Opting out on one number stops messages from every Empire messaging program for that number. Our systems process opt-outs immediately and in every case within ten business days. If a message reaches you after that, reply STOP again or email [email protected] and we will remove the number manually.
Stopping texts does not cancel your service, and we will still reach you by phone or email when your account requires it. To start again, reply START or UNSTOP, or ask your account manager.
5. How to get help
Reply HELP to any message and we will reply with our contact details. Or reach us directly:
- Phone: (626) 686-9898 — our support line answers, 24/7
- Email: [email protected]
- Live chat: the chat button on any page of empiretv.co
6. Who can participate
You must be at least 18 years old and the account holder or authorized user of the mobile number you give us, using a number on a U.S. wireless carrier. Do not give us someone else's number. If your mobile number changes or is reassigned, tell us so we do not text the new holder.
7. Privacy of your number
We do not sell, rent or share mobile numbers or text-message consent with third parties for their own marketing, and we never will. Your number is shared only with the messaging providers that deliver our texts, under contract, and only to deliver them. We keep records of consent and opt-outs because messaging rules require us to be able to prove them.
Everything else about how we handle your information is in our Privacy Policy.
8. Changes to these terms
We may update these terms; the effective date at the top will change and the current version will always be posted here. If a change materially affects the program you are enrolled in, we will tell you by text or email first.
How to reach us
Empire Telecom NJ, operating as Empire TV
Email: [email protected]
Phone: (626) 686-9898
Support: [email protected]