Serving healthcare, hospitality and housing teams.
Every type of healthcare facility.
One trusted partner.
Nursing homes & SNF
Skilled nursing facilities need rock-solid phone systems, reliable TV for residents, and fast internet — all managed by one team that understands the regulatory and operational pressures you face daily.
Get a free audit →Assisted living
Residents deserve entertainment that feels familiar and phone access that's dependable. We provide custom TV lineups, simplified remotes, community channels, and VoIP systems that just work.
Get a free audit →Hospitals
Patient room TV, clinical communication systems, department phone infrastructure, and managed internet — installed and supported with HIPAA-conscious practices throughout your facility.
Get a free audit →Hospice
Thoughtful, dignified technology for hospice environments. Reliable TV for comfort, clear phone communication for families, and support that's always there when you need it most.
Get a free audit →Home care agencies
Keep your field teams connected with reliable VoIP, mobile-friendly phone systems, and internet solutions built around the way home care agencies actually operate.
Get a free audit →Urgent care centers
Waiting room TV, front desk phone systems, back-office internet — setup fast, supported 24/7. We've got the experience to get urgent care centers running smoothly from day one.
Get a free audit →Three services.
One seamless partner.
Phone, internet, and TV — all managed by one team that knows healthcare. One invoice. One call when something needs attention.
DIRECTV — premium TV
for every resident room.
Empire TV delivers centrally managed TV and DIRECTV Stream to nursing homes, assisted living, and hospitals through the COM3000 headend system — no cable box in every room, crystal-clear HD everywhere, from one central installation.
Custom channel lineups built around your resident population. International programming. Simplified remotes. Antimicrobial remote options for clinical settings. Community Channel for pushing dining menus, event schedules, and emergency alerts to every TV.
From $2.49/room/month — compared against your current bill than your current cable bill.
Managed internet —
always on, always fast.
Healthcare facilities can't afford internet downtime. Empire manages your facility's internet connection — including primary and backup circuits — with proactive monitoring so we know about issues before your staff does.
Whether you need fiber, cable, or wireless backup, we design and manage a solution built around your facility's specific layout, resident count, and clinical requirements.
Get Internet Audit →VoIP phone systems —
built for care facilities.
Replace aging PBX systems with modern cloud-hosted VoIP built around how healthcare facilities actually communicate. Auto-attendants, room-to-desk extensions, call recording, and nurse station routing — all configured specifically for your workflow.
HIPAA-compliant options available. Voicemail-to-email, mobile apps for on-call staff, and 24/7 support from a team that understands healthcare operations.
Get Phone Audit →Why 2,500+ healthcare facilities
choose Empire Telecom.
Healthcare is all we know
We don't serve residential customers and then try to adapt. Our team knows the unique demands of SNFs, ALFs, hospitals, and hospice — the regulatory pressures, the staff workflows, and what residents actually need.
Support, 24/7
One number for every issue, any hour. Our monitoring flags a system that drops, and our own technicians handle what cannot be fixed over the phone.
Dedicated account manager
One person who knows your facility, your setup, your staff, and your preferences. Reachable directly — not through a ticket queue. They handle transitions, upgrades, and day-to-day requests for you.
One bill. One call. Everything.
TV, phone, and internet on a single invoice from a single team. No more managing three vendors, three contracts, and three support lines. When something needs attention, you make one call.
We show up — literally
When Aspire at Palma Sola Bay lost TV during a transition, our team drove across state lines on the same day. When Burlington Health & Rehab had a pipe burst on a Saturday night, our COO was in a truck Sunday morning. Read the stories →
We beat your current bill
TV from $2.49/room/month. Send us your current cable or phone bill — we'll show you exactly what you'd save. If we can't beat it, we'll tell you honestly. We've done this for 2,500+ facilities.
Seamless transition.
Minimal disruption.
Our proprietary transition process has been refined across 2,500+ healthcare facility installations. Residents and staff barely notice the switch.
We assess your current phone, internet, and TV setup — billing, equipment, contracts, and pain points. No obligation.
Your account manager designs a complete solution — channel lineup, phone routing, internet architecture — built around your facility.
Our team coordinates everything with your current provider and handles the full cutover. Residents experience minimal to zero interruption.
One number for every issue. Your dedicated account manager stays with you forever — not just through the install.
What healthcare administrators
say about Empire.
"When managing facilities across the healthcare industry all over the nation, we need a vendor we can truly trust. With Empire, it's one item off the list — whether it's Washington or Maine, they take care of everything start to finish."
"Your technician was awesome. He was so awesome I actually just walked away and let him do his thing — which I rarely do with service folks. The service is great and the residents are happy!"
"Instead of calling 10 companies every time we have an issue, we make one call to Empire and it's done. That's what we love — and our residents say the picture quality has never been better."
Ready for your
free audit?
Tell us about your facility — current providers, room count, and biggest pain points. We'll show you exactly what you'd save and how the transition would work.
One provider for TV, phone, and internet.
Our proprietary transition process has served 2,500+ healthcare facilities. Get a free audit — no disruption to residents or staff.
Included with
your Empire TV service.
Community channelYour building’s own channel on every television — dining menus, activity and event schedules, announcements and welcome screens for patients, residents and visitors. Managed from one browser, part of the service.See the community channel →empiretvWillowmereVisiting today 9:00 AM to 7:00 PMWhat is on today9:30 AMMorning stretch11:00 AMCoffee and news2:00 PMLive piano3:30 PMIce cream socialDiningDinnerBaked cod, rice pilaf, honey carrotsCelebrating this weekHappy birthday, RuthEleanor Hayes turns 91 on FridayFamily companion appThe same day on a family member’s phone: activities, menus, visitation hours and notices. Nothing to install, and it cuts the calls your front desk takes all day.See the family app →How we compare.Regional sports, coverage and who does the work, next to DISH, Comcast, Spectrum and Cox, from their own published materials.
See the comparison →It is one system.
These are its parts.
The welcome channel, the in-room platform and the headend behind them are designed, installed and supported by the same team, on one account and one invoice.