Empire Telecom specializes in phone systems, internet, and TV for nursing homes, assisted living, hospitals, hospice, homecare, and urgent care. Our proven process has served over 2,500 healthcare facilities nationwide — and we're ready for yours.
Skilled nursing facilities need rock-solid phone systems, reliable TV for residents, and fast internet — all managed by one team that understands the regulatory and operational pressures you face daily.
Get a free audit →Residents deserve entertainment that feels familiar and phone access that's dependable. We provide custom TV lineups, simplified remotes, community channels, and VoIP systems that just work.
Get a free audit →Patient room TV, clinical communication systems, department phone infrastructure, and managed internet — installed and supported with HIPAA-conscious practices throughout your facility.
Get a free audit →Thoughtful, dignified technology for hospice environments. Reliable TV for comfort, clear phone communication for families, and support that's always there when you need it most.
Get a free audit →Keep your field teams connected with reliable VoIP, mobile-friendly phone systems, and internet solutions built around the way home care agencies actually operate.
Get a free audit →Waiting room TV, front desk phone systems, back-office internet — setup fast, supported 24/7. We've got the experience to get urgent care centers running smoothly from day one.
Get a free audit →Phone, internet, and TV — all managed by one team that knows healthcare. One invoice. One call when something needs attention.
Empire TV delivers DIRECTV satellite and DIRECTV Stream to nursing homes, assisted living, and hospitals through the COM3000 headend system — no cable box in every room, crystal-clear HD everywhere, from one central installation.
Custom channel lineups built around your resident population. International programming. Simplified remotes. Antimicrobial remote options for clinical settings. Community Channel for pushing dining menus, event schedules, and emergency alerts to every TV.
From $2.49/room/month — up to 50% less than your current cable bill.
Healthcare facilities can't afford internet downtime. Empire manages your facility's internet connection — including primary and backup circuits — with proactive monitoring so we know about issues before your staff does.
Whether you need fiber, cable, or wireless backup, we design and manage a solution built around your facility's specific layout, resident count, and clinical requirements.
Get Internet Audit →Replace aging PBX systems with modern cloud-hosted VoIP built around how healthcare facilities actually communicate. Auto-attendants, room-to-desk extensions, call recording, and nurse station routing — all configured specifically for your workflow.
HIPAA-compliant options available. Voicemail-to-email, mobile apps for on-call staff, and 24/7 support from a team that understands healthcare operations.
Get Phone Audit →We don't serve residential customers and then try to adapt. Our team knows the unique demands of SNFs, ALFs, hospitals, and hospice — the regulatory pressures, the staff workflows, and what residents actually need.
Live U.S.-based humans. No bots, no hold queues, no offshore call centers. Average answer time under 11 seconds — at 3am on Christmas if needed. When a resident has no TV at midnight, we're there.
One person who knows your facility, your setup, your staff, and your preferences. Reachable directly — not through a ticket queue. They handle transitions, upgrades, and day-to-day requests for you.
TV, phone, and internet on a single invoice from a single team. No more managing three vendors, three contracts, and three support lines. When something needs attention, you make one call.
When Aspire at Palma Sola Bay lost TV during a transition, our team drove across state lines on the same day. When Burlington Health & Rehab had a pipe burst on a Saturday night, our COO was in a truck Sunday morning. Read the stories →
TV from $2.49/room/month. Send us your current cable or phone bill — we'll show you exactly what you'd save. If we can't beat it, we'll tell you honestly. We've done this for 2,500+ facilities.
Our proprietary transition process has been refined across 2,500+ healthcare facility installations. Residents and staff barely notice the switch.
We assess your current phone, internet, and TV setup — billing, equipment, contracts, and pain points. No obligation.
Your account manager designs a complete solution — channel lineup, phone routing, internet architecture — built around your facility.
Our team coordinates everything with your current provider and handles the full cutover. Residents experience minimal to zero interruption.
One number. Under 11 seconds. Your dedicated account manager stays with you forever — not just through the install.
"When managing facilities across the healthcare industry all over the nation, we need a vendor we can truly trust. With Empire, it's one item off the list — whether it's Washington or Maine, they take care of everything start to finish."
"Your technician was awesome. He was so awesome I actually just walked away and let him do his thing — which I rarely do with service folks. The service is great and the residents are happy!"
"Instead of calling 10 companies every time we have an issue, we make one call to Empire and it's done. That's what we love — and our residents say the picture quality has never been better."
Tell us about your facility — current providers, room count, and biggest pain points. We'll show you exactly what you'd save and how the transition would work.