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Home/Why We're Better
The Empire Difference

EVERYTHING CABLE
GETS WRONG,
we get right.

Cable companies built their model for residential customers. Empire TV was designed from the ground up for facilities — with support, pricing, and technology to match.

Seven Reasons

Why facility managers
choose Empire over cable.

01 — Under-11-Second Call Answer

Our U.S.-based call center is staffed 24 hours, 365 days. Live humans only — no bots, no hold queues. Average answer time: under 11 seconds. At 2am on Christmas, we're there.

👤

02 — Dedicated Account Manager

One person. Knows your facility by name. Knows your setup, your quirks, your preferences. Reachable directly — not through a ticket queue.

📺

03 — Zero Cable Boxes

COM3000 delivers crystal-clear HD to every room from one headend. No boxes. No per-room hardware failures. Fewer failure points, fewer maintenance calls, less staff time.

💰

04 — Up to 50% Less Than Cable

Packages from $2.49 per room per month. We've beaten cable bills for 3,000+ facilities. Send us yours — if we can't beat it, we'll tell you honestly.

🔗

05 — One Call, One Bill, One Team

Competitors like Allbridge and Sentrics sell patchworks of vendors. When something breaks, you play referee. Empire is your single point of contact for TV, internet, and phone.

🚚

06 — We Show Up. Literally.

When Aspire at Palma Sola Bay lost TV mid-transition, our team got in a truck, drove across state lines, and had 105 residents back on live TV the same day. Read the story →

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07 — We Grow With You

Acquiring new facilities? We handle the transition. New portfolio buildings? Onboarding in days. Empire isn't a vendor — we're a long-term technology partner.

"I've never seen a vendor drop everything and get in a truck to install equipment across state lines. Empire saved the day. No one else could've pulled this off."

Executive, Aspire Healthcare
Re: Palma Sola Bay SNF — Full case study
Side by Side

Empire TV vs. Cable vs. Competitors.

Feature
⭐ Empire TV
Cable / Competitors
Dedicated Account Manager
Always included
Never
24/7 Live U.S. Support
<11 second answer
Hold queues, bots
No Cable Box per Room
Completely box-free
Required every room
Custom Channel Lineup
Fully customized
Fixed tiers only
Starting Price / Room
From $2.49/room/mo.
Residential rates
Community Channel
Cloud dashboard
Add-on cost
Multi-Facility Portfolio
Single contact, 1 bill
Per-site contracts
DIRECTV Stream Bulk
From $25/unit/mo.
Up to $129/unit direct
30+ Regional Sports Nets
All RSNs included
YouTube TV: zero RSNs
Emergency Same-Day Response
We show up
Ticket + wait days
See What You'd Save →

Still using cable?

Send us your current TV bill. We'll show you what Empire TV would cost — and what you'd save — before you commit to anything.

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