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24/7 LIVE U.S. SUPPORT

WE PICK UP.
Every time.

Live humans. No bots. No hold music. Real people who know your facility — available right now, 365 days a year.

  Call Now: (626) 686-9898 Visit Help Center ↗
Or email us: help@getelink.co
GET HELP NOW

Three ways to reach us.
All of them fast.

Fastest

Call Us

Live U.S. humans answer in under 11 seconds. 24/7, 365 days a year — including all holidays.

(626) 686-9898
Average answer: <11 seconds
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Live Chat

Click the chat bubble in the lower corner to connect with our support team instantly. We're online and ready.

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Email Support

For non-urgent requests, billing questions, or documentation. We respond within one business day.

help@getelink.co
Response within 1 business day
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<11s
Empire TV
Average Answer
Empire TV — live phone
<11 seconds
Empire TV — live chat
<2 minutes
Typical cable provider
20–45 minutes
Cable support ticket
2–5 business days

Whatever the issue,
one call handles it.

TV & Signal Issues

Pixelating picture, missing channels, guide issues. Remote diagnosis first — same-day dispatch for urgent outages.

DIRECTV Stream

Login issues, Gemini device setup, app problems, streaming quality. Full support for all tiers.

Internet & Network

ELINK outages, slow speeds, WiFi coverage. Remote monitoring means we often know before you call.

Community Channel

Dashboard login, publishing content, announcements, logo updates. We'll walk you through it live.

Phone & VoIP

Call quality, dropped calls, voicemail, adding or removing lines. Full support for all voice services.

Billing & Account

Invoice questions, adding services, account changes, or reaching your account manager directly.

SUBMIT A TICKET

Not urgent? Send us
a support request.

For urgent outages — call (626) 686-9898. Answered in under 11 seconds.

For urgent outages, call (626) 686-9898 — answered in under 11 seconds.

GET STARTED

Prefer to talk right now?

Call us and we'll pick up in under 11 seconds. Or fill this out and your account manager will reach back within the hour.

No hold queues or bots
Live U.S.-based agents
24/7 — including all holidays
(626) 686-9898
Answered in under 11 seconds. 24/7.
Send a quick message